Terms and Condition

Booking Conditions - Standard Classroom Courses

 

Edition 1.0
Sprunt Media provides CAD training courses and is an Autodesk Authorised Training Centre.

All of our courses are based at Building Centre, Store Street, London, WC1E 7BT.
 
All training courses start at 9.30am and run until 4.30pm. There is an hour for lunch and there are many restaurants and cafes in the area to choose from.

The only pre-requisite for our training courses is that all of our clients are expected to have basic keyboard and computing skills.

1.Payment
1.1 The training course fee must be paid in full, prior to the start of the training course. Payment is due within 7 calendar days of the start date stated in the Training Agreement.
1.2 Sprunt Media reserves the right to re-allocate the training course place to another delegate if fees are not paid in time.

2.Cancellations
2.1 All cancellations and postponements to bookings must be made 7 working days prior to the start of the course. Our cancellation policy is subject to current Government legislation and all rights given thereunder.
2.2 Cancellation Fees apply as follows:
      0 - 7 working days notice - 100% of total order value
2.3 Reimbursements cannot be made on discounted training courses. An alternative training course or a credit note will be  given in these circumstances.
2.4 Delegates attending any part of a course will be charged the full amount.
2.5 No refund can be issued where clients leave the course early.
2.6 Where any bookings are postponed by clients and a new date is not confirmed, a credit note will be issued.
2.7 All Credit notes are valid for 12 months after issue date and can be redeemed against any course or courses.
2.8 There will be an administration fee if you wish to substitute the named candidate.
2.8.1 Please inform our office of any change to the original booking.

3.Sprunt Media's Responsibilities
3.1 Sprunt Media's courses are constantly updated and improved. Therefore, Sprunt Media reserves the right to alter any of the courses' content without prior notice.
3.2 Sprunt Media reserves the right to cancel a training course at any time without liability.
3.2.1 In these circumstances, delegates will be offered an alternative date refund or credit note.
3.3 Sprunt Media reserves the right to make amendments to these conditions as appropriate.
3.4 While every effort will be made to accommodate emergency situations, Sprunt Media cannot be held responsible for unattended training days. Rescheduling of missed session may encounter additional costs.

 
Booking Conditions - Training & Work Experience Courses

 

Sprunt Media provides CAD training courses and is an Autodesk Authorised Training Centre.

All of our courses are based at Building Centre, Store Street, London, WC1E 7BT, and Sprunt Architects, 20 Northdown Street, London, N1 9BG.

All training courses start at 9.30am and finish at 4.30pm.

Candidates attend the office on either the AM or PM session. This will be decided prior to commencing with the course.

Office Hours:
Average Day: AM
9:30am - 1:30pm
1. Introduction  9:30-10:00
2. Objectives  10:00-10:30
3. Tuition examples 10:30-11:30
4. Project Work  11:30-12:30
5. Evaluation & Appraisal 12:30-1:00
6. Overview & Summary 1:00-1:30

Average Day: PM
1:30pm - 5:30pm
1. Introduction  1:30-2:00
2. Objectives  2:00-2:30
3. Tuition examples 2:30-3:00
4. Project Work  3:00-4:30
5. Evaluation & Appraisal 4:30-5:00
6. Overview & Summary 5:00-5:30

1.Payment
1.1 The training course fee must be paid in full, prior to the start of the training course. Payment for courses of 1 month or more is due 30 days prior to the course start date as stated in the Training Agreement.
1.2 Sprunt Media reserves the right to re-allocate the training course place to another delegate if fees are not paid in time.

2.Cancellations

Our cancellation policy is subject to current Government legislation and all rights given there under.

2.1 All cancellations and postponements to bookings must be made 21 working days prior to the start of the course.
2.2 Cancellation Fees apply as follows:
      0 - 7 working days notice - 100% of total order value (No refund)
      8 - 14 working days notice - 85% of total order value (15% refund)
      15 - 20 working days notice - 50% of total order value (50% refund)
      21+ working days notice - 0% of total order value (100% refund)
2.3 Reimbursements cannot be made on discounted training courses. An alternative training course or a credit note will be given in these circumstances.
2.4 Delegates attending any part of a course will be charged the full amount.
2.5 No refund can be issued where clients leave the course early.
2.6 Where any bookings are postponed by clients and a new date is not confirmed, a credit note will be issued.
2.7 All Credit notes are valid for 12 months after issue date and can be redeemed against any course or courses.
2.8 There will be an administration fee if you wish to substitute the named candidate.
2.8.1 Please inform our office of any change to the original booking.
2.9 If a course is cancelled the cancellation fee is based on the original start date.

3.Sprunt Media's Responsibilities
3.1 Sprunt Media's courses are constantly updated and improved. Therefore, Sprunt Media reserves the right to alter any of the courses' content without prior notice.
3.2 Sprunt Media reserves the right to cancel a training course at any time without liability.
3.2.1 In these circumstances, delegates will be offered an alternative date refund or credit note.
3.3 Sprunt Media reserves the right to make amendments to these conditions as appropriate.
3.4 While every effort will be made to accommodate emergency situations, Sprunt Media cannot be held responsible for unattended training days. Rescheduling of missed session may encounter additional costs.

 

 

Booking Conditions – Consultancy

 

Edition 1.0
Sprunt Media provides CAD training courses and is an Autodesk Authorised Training Centre.

All training courses start at 9.30am and run until 4.30pm.
The work experience program starts 9.00am and run until 5.30pm.

1.Payment
1.1 The training course fee must be paid in full, prior to the start of the training course.
1.2 Sprunt Media reserves the right to re-allocate the training course place to another delegate if fees are not paid in time.

2.Cancellations

Our cancellation policy is subject to current Government legislation and all rights given there under.
2.1 All cancellations and postponements to bookings must be made 21 working days prior to the start of the course.
2.2 Cancellation Fees apply as follows:
0 - 7 working days notice - 100% of total order value (No refund)
8 - 14 working days notice - 85% of total order value (15% refund)
15 - 20 working days notice - 50% of total order value (50% refund)
21+ working days notice - 0% of total order value (100% refund)
2.3 Reimbursements cannot be made on discounted training courses. An alternative training course or a credit note will be given in these circumstances.
2.4 Delegates commencing any part of a course will be charged the full amount.
2.5 No refund can be issued where clients leave the course early.
2.6 Where any bookings are postponed by clients and a new date is not confirmed, a credit note will be issued.
2.7 All Credit notes are valid for 12 months after issue date and can be redeemed against any course or courses.
2.8 There will be an administration fee if you wish to substitute the named candidate to another person.
2.8.1 Please inform our office of any change to the original booking.

3.Sprunt Media's Responsibilities
3.1 Sprunt Media's courses are constantly updated and improved. Therefore, Sprunt Media reserves the right to alter any of the courses' content without prior notice.
3.2 Sprunt Media reserves the right to cancel a training course at any time without liability.
3.2.1 In these circumstances, delegates will be offered an alternative date refund or credit note.
3.3 Sprunt Media reserves the right to make amendments to these conditions as appropriate.
3.4 While every effort will be made to accommodate emergency situations, Sprunt Media cannot be held responsible for unattended training days. Rescheduling of missed session may encounter additional costs.

 

Terms and Conditions of Website Usage

 

BACKGROUND:
This agreement applies as between you, the User of this Web Site and Sprunt Media Limited, the owner of this Web Site. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Web Site. If you do not agree to be bound by these terms and conditions, you should stop using the Web Site immediately.

1. Definitions and Interpretation
In this Agreement the following terms shall have the following meanings:
“Content” means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;
“Sprunt Media Limited” means Sprunt Media Limited whose registered address is Northumberland House, Drake Avenue, Staines Middlesex, TW18 2AP;
“Service” means collectively any online facilities, tools, services or information that Sprunt Media Limited makes available through the Web Site either now or in the future;
“System” means any online communications infrastructure that Sprunt Media Limited makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
“User” / “Users” means any third party that accesses the Web Site and is not employed by Sprunt Media Limited and acting in the course of their employment; and
“Web Site(s)” means the Sprunt Media Training web site (www.sprunt-media.net) or the Sprunt Media Community web site (www.sprunt-media.net) and any sub-domains of these sites unless expressly excluded by their own terms  and conditions.
 
2. Intellectual Property
2.1 All Content included on the Web Site, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Sprunt Media Limited, our affiliates or other relevant third parties. By continuing to use the Web Site you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other relevant laws.
2.2 Subject to sub-clause 2.3 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Web Site unless otherwise indicated on the Web Site or unless given express written permission to do so by Sprunt Media Limited.
2.3 Material from the Web Site may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

3. Links to Other Web Sites
This Web Site may contain links to other sites. Unless expressly stated, these sites are not under the control of Sprunt Media Limited or that of our affiliates. We assume no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Web Site does not imply any endorsement of the sites themselves or of those in control of them.

4. Links to this Web Site
Those wishing to place a link to this Web Site on other sites may do so only to the home page of the site www.sprunt-media.net without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of Sprunt Media Limited. To find out more please contact us by email at info@sprunt-media.net.

5. Privacy
Use of the Web Site is also governed by our Privacy Policy which is incorporated into these terms and conditions by this reference. To view the Privacy Policy, please click on the link above.

6. Disclaimers
6.1 Sprunt Media Limited makes no warranty or representation that the Web Site will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service.
6.2 No part of this Web Site is intended to constitute advice and the Content of this Web Site should not be relied upon when making any decisions or taking any action of any kind.

7. Availability of the Web Site
The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
Sprunt Media Limited accepts no liability for any disruption or non-availability of the Web Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

8. Limitation of Liability
8.1 To the maximum extent permitted by law, Sprunt Media Limited accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Web Site or any information contained therein. Users should be aware that they use the Web Site and its Content at their own risk.
8.2 Nothing in these terms and conditions excludes or restricts Sprunt Media Limited’s liability for death or personal injury resulting from any negligence or fraud on the part of Sprunt Media Limited.
8.3 Every effort has been made to ensure that these terms and conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977. However, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions. This term shall apply only within jurisdictions where a particular term is illegal.

9. No Waiver
In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

10. Previous Terms and Conditions
In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

11. Notices
All notices / communications shall be given to us either by post to our Premises (see address above) or by email to info@sprunt-media.net . Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.

12. Law and Jurisdiction
These terms and conditions and the relationship between you and Sprunt Media Limited shall be governed by and construed in accordance with the Law of England and Wales and Sprunt Media Limited and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

 

STANDARD TERMS AND CONDITIONS FOR GOODS AND SERVICES

 

1. Application of Conditions
1.1 The Supplier shall supply and the Customer shall purchase the Goods and Services in accordance with the supplied quotation or offer of the supplier which are subject to these Conditions.
1.2 The Contract shall be to the exclusion of any other terms and conditions subject to which any such quotation is accepted or purported to be accepted, or any such order is made or purported to be made, by the Customer.

2. Definitions and Interpretation
2.1 In these Conditions:-
"Business Day" means any day other than a Saturday, Sunday or bank holiday;
"the Customer" means the person who accepts a quotation or offer of the Supplier for the sale of the Goods and supply of the Services, or whose order for the Goods and Services is accepted by the Supplier;
“Commencement Date” means the commencement date for this agreement as set out in the quotation or offer;
"the Contract" means the contract for the purchase and sale of the Goods and supply of the Services under these conditions;
“these Conditions” means the standard terms and conditions of sale set out in this document and (unless the context otherwise requires) includes any special terms and conditions agreed in writing between the Customer and the Supplier;
“the Delivery Date” means the date on which the Goods and Services are to be delivered as stipulated in the Customer's order and accepted by the Supplier;
“the Goods” means the goods (including any instalment of the goods or any parts for them) which the Supplier is to supply in accordance with these Conditions;
“month” means a calendar month;
“the Services” means the Services to be provided to the Customer as set out in the quotation or offer;
“the Supplier” means Sprunt Media Limited, a company registered in England under 2486719;
“writing” includes any communications effected by, facsimile transmission, electronic mail or any comparable means.
  
2.2 Any reference in these Conditions to a statute or a provision of a statute shall be construed as a reference to that statute or provision as amended, re-enacted or extended at the relevant time.
2.3 The headings in these Conditions are for convenience only and shall not affect their interpretation.

3. Basis of Sale and Service
3.1 The Supplier's employees or agents are not authorised to make any representations concerning the Goods and Services unless confirmed by the Supplier in writing. In entering into the Contract the Customer acknowledges that it does not rely on, and waives any claim for breach of, any such representations which are not so confirmed.
3.2 No variation to these Conditions shall be binding unless agreed in writing between the authorised representatives of the Customer and the Supplier.
3.3 Sales literature, price lists and other documents issued by the Supplier in relation to the Goods and Services are subject to alteration without notice and do not constitute offers to sell the Goods which are capable of acceptance. An order placed by the Customer may not be withdrawn cancelled or altered prior to acceptance by the Supplier and no contract for the sale of the Goods and Services shall be binding on the Supplier unless the Supplier has issued a quotation which is expressed to be an offer to sell the goods and services or has accepted an order placed by the Customer by whichever is the earlier of:-
3.3.1 the Supplier's written acceptance;
3.3.2 delivery of the Goods; or
3.3.3 the Supplier's invoice.
3.4 Any typographical, clerical or other accidental errors or omissions in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Supplier shall be subject to correction without any liability on the part of the Supplier.

4. The Goods
4.1 No order submitted by the Customer shall be deemed to be accepted by the Supplier unless and until confirmed in writing by the Supplier's authorised representative.
4.2 The specification for the Goods shall be those set out in the Supplier's sales documentation unless varied expressly in the Customer's order (if accepted by the Supplier). Illustrations, photographs or descriptions whether in catalogues, brochures, price lists or other documents issued by the Supplier are intended as a guide only and shall not be binding on the Supplier.
4.3 The Supplier reserves the right to make any changes in the specification of the Goods which are required to conform with any applicable safety or other statutory or regulatory requirements or, where the Goods are to be supplied to the Supplier's specification, which do not materially affect their quality or performance.
4.4 No order which has been accepted by the Supplier may be cancelled by the Customer except with the agreement in writing of the Supplier on the terms that the Customer shall indemnify the Supplier in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by the Supplier as a result of cancellation.

5. The Services
5.1 With effect from the Commencement Date the Supplier shall, in consideration of the Fees being paid in accordance with the Terms of Payment will provide the services expressly identified in the quotation or offer or otherwise agreed under this agreement.
5.2 The Supplier will use reasonable care and skill to perform the services identified in the quotation or offer or otherwise agreed under this agreement.
5.3 The Supplier shall use all reasonable endeavours to complete its obligations under the Schedule, but time will not be of the essence in the performance of these obligations.

6. Price
6.1 The price of the Goods and Services shall be the price listed in the quotation or offer current at the date of acceptance of the Customer's order or such other price as may be agreed in writing by the Supplier and the Customer.
6.2 Where the Supplier has quoted a price for the Goods other than in accordance with the Supplier's published price list the price quoted shall be valid for thirty days only or such lesser time as the Supplier may specify.
6.3 The Supplier reserves the right, by giving notice to the Customer at any time before delivery, to increase the price of the Goods and Services to reflect any increase in the cost to the Supplier which is due to any factor beyond the control of the Supplier (such as, without limitation, any foreign exchange fluctuation currency regulation, alteration of duties, significant increase in the costs of labour, materials or other costs of manufacture), any change in delivery dates, quantities or specifications for the Goods and services which are requested by the Customer, or any delay caused by any instructions of the Customer or failure of the Customer to give the Supplier adequate information or instructions.
6.4 Except as otherwise stated under the terms of any quotation or offer or in any price list of the Supplier, and unless otherwise agreed in writing between the Customer and the Supplier, all prices are inclusive of the Supplier's charges for packaging and transport as specified in the quotation or offer.
6.5 The price is exclusive of any applicable value added tax excise, sales or taxes or levies of a similar nature which are imposed or charged by any competent fiscal authority in respect of the Goods and Services, which the Customer shall be additionally liable to pay to the Supplier.

7. Payment
7.1 All payments required to be made pursuant to this Agreement by either party shall be made prior to delivery of the Goods or commencement of the Service unless a prior approved credit term has been agreed in which case payment is required within thirty days of the date of the relevant invoice, without any set-off, withholding or deduction except such amount (if any) of tax as that party is required to deduct or withhold by law.
7.2 The time of payment shall be of the essence of these terms and conditions. If the Customer fails to make any payment on the due date in respect of the price or any other sum due under these terms and conditions then the Supplier shall, without prejudice to any right which the Supplier may have pursuant to any statutory provision in force from time to time, have the right to charge the Customer interest on a daily basis at an annual rate equal to the aggregate of 4 per cent and the base rate of Barclays Bank on any sum due and not paid on the due date. Such interest shall be calculated cumulatively on a daily basis and shall run from day to day and accrue after as well as before any judgement.
7.3 All payments shall be made to the Supplier as indicated on the form of acceptance or invoice issued by the Supplier.

8. Delivery and Performance
8.1 Delivery of the Goods shall be made by the Supplier delivering the Goods to the place in the United Kingdom specified in the quotation or offer.
8.2 The Delivery Date is approximate only and time for delivery shall not be of the essence unless previously agreed by the Supplier in writing. The Goods may be delivered by the Supplier in advance of the Delivery Date upon giving reasonable notice to the Customer.
8.3 If the Customer fails to take delivery of the Goods or any part of them on the Delivery Date and/or fails to provide any instructions, documents, licences, consents or authorisations required to enable the Goods to be delivered on that date, the Supplier shall be entitled upon given written notice to the Customer to store or arrange for the storage of the Goods and then notwithstanding the provision of Condition 10.1 of these Conditions risk in the Goods shall pass to the Customer, delivery shall be deemed to have taken place and the Customer shall pay to the Supplier all costs and expenses including storage and insurance charges arising from such failure.
8.4 With effect from the Commencement Date the Supplier shall, in consideration of the amount(s) being paid in accordance with the quotation or offer will provide the services expressly identified in the schedule or otherwise agreed under this agreement.

9. Non-Delivery of Goods and Services
9.1 If the Supplier fails to deliver the Goods or Services and any of them on the Delivery Date other than for reasons outside the Supplier's reasonable control or the Customer's or its carrier's fault:-
9.1.1 if the Supplier delivers the Goods and Services at any time thereafter the Supplier shall have no liability in respect of such late delivery;
9.1.2 if the Customer gives written notice to the Supplier within 7 business days after the Delivery Date and the Supplier fails to deliver the Goods and Services within 7 Business Days after receiving such notice the Customer may cancel the order and the Supplier's liability shall be limited to the excess (if any) of the cost of the Customer (in the cheapest available market) of similar goods to those not delivered over the price of the Goods not delivered.

10. Risk and Property
Risk and Retention of Title
10.1 Risk of damage to or loss of the Goods shall pass to the Customer at:
10.1.1 in the case of Goods to be delivered at the Supplier's premises, the time when the Supplier notifies the Customer that the Goods are available for collection;
10.1.2 in the case of Goods to be delivered otherwise than at the Supplier's premises, the time of delivery or, if the Customer wrongfully fails to take delivery of the Goods, the time when the Supplier has tendered delivery of the Goods; or
10.1.3 in the case of goods being installed by the Supplier, the time that the Supplier notifies the Customer that the installation is complete.
10.2 Notwithstanding delivery and the passing of risk in the Goods, or any other provision of these Conditions, legal and beneficial title of the Goods shall not pass to the Customer until the Supplier has received in cash or cleared funds payment in full of the price of the Goods.
10.3 Sub-clause 10.2 notwithstanding, legal and beneficial title of the Goods shall not pass to the Customer until the Supplier has received in cash or cleared funds payment in full of the price of the Goods and any other goods supplied by the Supplier and the Customer has repaid all moneys owed to the Supplier, regardless of how such indebtedness arose.
10.4 Until payment has been made to the Supplier in accordance with these Conditions and title in the Goods has passed to the Customer, the Customer shall be in possession of the Goods as bailee for the Supplier and the Customer shall store the Goods separately and in an appropriate environment, shall ensure that they are identifiable as being supplied by the Supplier and shall insure the Goods against all reasonable risks.
10.5 In the event that the Customer sells or transfers the Goods to a third party before legal and beneficial title has passed to him under these Conditions, the proceeds of the sub-sale or transfer (or such proportion as is due to the Supplier) shall be held by the Customer on behalf of the Supplier. The Customer shall ensure that such moneys are held separately from, and are in no way mixed with, any other moneys or funds, and that all moneys held on the Supplier’s behalf are identified as such.
10.6 The Supplier may, in accordance with the provisions of the Companies Act 1985, register any charge created by these Conditions.
10.7 The Customer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the goods which remain the property of the Supplier, but if the Customer does so all money owing by the Customer to the Supplier shall (without prejudice to any other right or remedy of the Supplier) forthwith become due and payable.
10.8 The Supplier reserves the right to repossess any Goods in which the Supplier retains title without notice. The Customer irrevocably authorises the Supplier to enter the Customer’s premises during normal business hours for the purpose of repossessing the Goods in which the Supplier retains title and inspecting the Goods to ensure compliance with the storage and identification requirements of sub-clause 10.4.
10.9 The Customer’s right to possession of the Goods in which the Supplier maintains legal and beneficial title shall terminate if;
10.9.1 The Customer commits or permits any material breach of his obligations under these Conditions;
10.9.2 The Customer enters into a voluntary arrangement under Part 1 of the Insolvency Act 1986, or any other scheme or arrangement is made with his creditors;
10.9.3 The Customer is or becomes the subject of a bankruptcy order or takes advantage of any other statutory provision for the relief of insolvent debtors;
10.9.4 The Customer convenes any meeting of its creditors, enters into voluntary or compulsory liquidation, has a receiver, manager, administrator or administrative receiver appointed in respect of its assets or undertaking or any part thereof, any documents are filed with the court for the appointment of an administrator in respect of the Customer, notice of intention to appoint an administrator is given by the Customer or any of its directors or by a qualifying floating charge-holder (as defined in paragraph 14 of Schedule B1 of the Insolvency Act 1986), a resolution is passed or petition presented to any court for the winding up of the Customer or for the granting of an administration order in respect of the Customer, or any proceedings are commenced relating to the insolvency or possible insolvency of the Customer.

11. Assignment
11.1 The Supplier may assign the Contract or any part of it to any person, firm or company.
11.2 The Customer shall not be entitled to assign the Contract or any part of it without the prior written consent of the Supplier.

12. Defective Goods
12.1 If on delivery any of the Goods are defective in any material respect and either the Customer lawfully refuses delivery of the defective Goods or, if they are signed for on delivery "condition and contents unknown" the Customer gives written notice of such defect to the Supplier within three business days of such delivery, the Supplier shall at its option:-
12.1.1 replace the defective Goods within 14 days of receiving the Customer's notice; or
12.1.2 refund to the Customer the price for the goods which are defective;
but the Supplier shall have no further liability to the Customer in respect thereof and the Customer may not reject the Goods if delivery is not refused or notice given by the Customer as aforesaid.
12.2 No Goods may be returned to the Supplier without the prior agreement in writing of the Supplier. Subject thereto any Goods returned which the Supplier is satisfied were supplied subject to defects of quality or condition which would not be apparent on inspection shall either be replaced free of charge or, at the Supplier's sole discretion the Supplier shall refund or credit to the Customer the price of such defective Goods but the Supplier shall have no further liability to the Customer.
12.3 The Supplier shall be under no liability in respect of any defect arising from fair wear and tear, or any wilful damage, negligence, subjection to normal conditions, failure to follow the Supplier's instructions (whether oral or in writing), misuse or alteration of the Goods without the Supplier's approval, or any other act or omission on the part of the Customer, its employees or agents or any third party.
12.4 Goods, other than defective Goods returned under Conditions 12.1 or 12.2, returned by the Customer and accepted by the Supplier may be credited to the Customer at the Supplier's sole discretion and without any obligation on the part of the Supplier.
12.5 Subject as expressly provided in these Conditions, and except where the Goods are sold under a consumer sale, all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
12.6 The Customer shall be responsible to ensure that, except to the extent that instructions as to the use or sale of the Goods are contained in the packaging or labelling of the Goods, any use or sale of the Goods by the Customer is in compliance with all applicable statutory handling and sale of the Goods by the Customer is carried out in accordance with directions given by the Supplier or any competent governmental or regulatory authority and the Customer will indemnify the Supplier against any liability loss or damage which the Supplier might suffer as a result of the Customer's failure to comply with this condition.

13. Customer's Default
13.1 If the Customer fails to make any payment on the due date then, without prejudice to any other right or remedy available to the Supplier, the Supplier shall be entitled to:-
13.1.1 cancel the order or suspend any further deliveries of Goods and Services to the Customer;
13.1.2 appropriate any payment made by the Customer to such of the Goods and Services (or the goods supplied under any other contract between the Customer and the Supplier) as the Supplier may think fit (notwithstanding any purported appropriation by the Customer); and
13.2 This condition applies if:-
13.2.1 the Customer fails to perform or observe any of its obligations hereunder or is otherwise in breach of the Contract; or
13.2.2 the Customer becomes subject to an administration order or makes any voluntary arrangement with its creditors (within the meaning of the Insolvency Act 1986) or (being an individual or firm) becomes bankrupt or (being a company) goes into liquidation; or
13.2.3 an encumbrancer takes possession, or a receiver is appointed, of any of the property or assets of the Customer; or
13.2.4 the Customer ceases, or threatens to cease, to carry on business; or
13.2.5 the Supplier reasonably apprehends that any of the events mentioned above is about to occur in relation to the Customer and notifies the Customer accordingly.
13.3 If Condition 13.2 applies then, without prejudice to any other right or remedy available to the Supplier, the Supplier shall be entitled to cancel the Contract or suspend any further deliveries under the Contract without any liability to the Customer, and if the Goods have been delivered but not paid for the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary.

14. Liability
14.1 Except in respect of death or personal injury caused by the Company’s negligence, the Company will not by reason of any representation, implied warranty, condition or other term, or any duty at common law or under express terms of this contract, be liable for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the Company’s servants or agents or otherwise) which arise out of or in connection with the supply of the Goods and Services.
14.2 The Customer shall indemnify the Supplier against all damages, costs, claims and expenses suffered by arising from loss or damage to any equipment (including that of third parties) caused by the Customer, or its agent or employees.
14.3 Where the Customer consists of two or more persons such expression throughout shall mean and include such two or more persons and each or any of them. All obligations on the part of such a Customer shall be joint and several obligations of such persons.
14.4 The Supplier shall not be liable to the Customer or be deemed to be in breach of these terms and conditions by reason of any delay in performing, or any failure to perform, any of the Supplier's obligations if the delay or failure was due to any cause beyond the Supplier's reasonable control.

15. Communications
15.1 All communications between the parties about the Contract shall be in writing and delivered by hand or sent by pre-paid first class post or sent by fax or sent by electronic mail:
15.1.1 (in the case of communications to the Supplier) to its registered office or such changed address as shall be notified to the Customer by the Supplier; or
15.1.2 (in the case of the communications to the Customer) to the registered office of the addressee (if it is a company) or (in any other case) to any address of the Customer set out in any document which forms part of the Contract or such other address as shall be notified to the Supplier by the Customer.
15.2 Communications shall be deemed to have been received:
15.2.1 if sent by pre-paid first class post, two Business Days after posting (exclusive of the day of posting); or
15.2.2 if delivered by hand, on the day of delivery; or
15.2.3 if sent by fax or electronic mail on a Business Day prior to 4.00 pm, at the time of transmission and otherwise on the next Business Day.
15.3 Communications addressed to the Supplier shall be marked for the attention of “Customer Services”.

16. Force Majeure
16.1 In the event that either party is prevented from fulfilling its obligations under this Agreement by reason of any supervening event beyond its control including but not limited to war, national emergency, flood, earthquake, strike or lockout (subject to Sub-clause 16.2) the party shall not be deemed to be in breach of its obligations under this Agreement. The party shall immediately give notice of this to the other party and must take all reasonable steps to resume performance of its obligations.
16.2 Sub-clause 16.1 shall not apply with respect to strikes and lockouts where such action has been induced by the party so incapacitated.
16.3 Each party shall be liable to pay to the other damages for any breach of this Agreement and all expenses and costs incurred by that party in enforcing its rights under this Agreement.
16.4 If and when the period of such incapacity exceeds 6 months then this Agreement shall automatically terminate unless the parties first agree otherwise in writing.

17. Waiver
No waiver by the Supplier of any breach of the Contract by the Customer shall be considered as a waiver of any subsequent breach of the same or any other provision.

18. Severance
If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected thereby.

19. Third Party Rights
A person who is not a party to the Contract shall have no rights under the Contract pursuant to the Contracts (Rights of Third Parties) Act 1999.

20. Governing Law and Jurisdiction
These terms and conditions shall be governed by the laws of England and Wales and the parties agree to submit to the exclusive jurisdiction of the English and Welsh courts.